01206 564092 sales@realsale.co.uk

Terms and conditions

 

Realsale.co.uk is the website for Realsale  – an online video production and delivery service operating in the UK for the estate agent market.  By accessing or using this site you agree to follow and be bound by our Terms of Use Agreement.

Content, copyright and Intellectual Property Rights

Realsale Ltd owns retains copyright of all media at all times including but not limited to it’s logos, graphics, text and video content (including user generated video) distributed via this site, unless stated otherwise. You agree that you will not use, reproduce or distribute any of the site content outside of the site itself without Realsale’s express permission.

Service Payment

Creation of tours, hosting and delivery of web pages and related video content is dependent on a current monthly ‘standard’ subscription being maintained. Enhanced tours are yours to keep. We collect direct debit payment via our partner GoCardless. *Whilst an account DD can be cancelled or closed at any time without charge, please be aware there may be a delay in reactivating a closed account, which will affect the ability to create new videos. Enhanced video orders are billed at the end of every month, for that month. Where applicable, individual (bespoke) tour orders are billed separately on a monthly basis -1st working day after the 1st of every month. 14 day payment terms apply.

Account alterations

Most alterations to your account can be done for free – simply log in and make your desired changes as necessary.

Service Maintenance

Our web/video systems are robust and fully tested and our aim is to be online 100% of the time. Whilst every effort is made to maintain these high standards, Realsale Ltd cannot be held responsible for downtime of 3rd party services which fall beyond our control. Equally, downtime of this site (and possibly video content delivery) may be required from time to time for routine maintenance. Realsale will always let it’s user base know in advance of any such maintenance events. We always attempt to carry this out ‘of office hours’ and to keep service disruption to a minimum. User generated video content is kept live for 12 months from the date of creation, (subject to service payments referred to above). There is no limit on the amount of video content/page views during this period. Realsale Ltd reserve the right to cancel any account where, in its opinion, the user has used the service inappropriately. This includes and is not limited to offensive and/or abusive material.

Communication

By creating a user account / and contributing to the site in any form, you grant permission for Realsale  to contact you using the email address supplied.

Amendments to these Terms

Realsale reserves the right to amend these terms at any time. You agree that you are responsible for checking these terms prior to each use of the site. Your continued use of the Site and Service will signal your acceptance of any revised terms.

 

Privacy Policy

 

Information you give us

We collect information that you give to us when using our site. If you choose to access a particular search feature or to fill in a form on the site, you may be asked to provide information about yourself, such as your name, company name and contact details. We will also collect information that you provide to us by corresponding with us by phone, e-mail or otherwise. Your contact details will however not be released to a third party.

Information we collect about you

This is different to “information you give us” because it relates to technical data that we collect. So for example, we may collect technical information that has the potential to identify you, such as the internet protocol (IP) address used to connect your computer to the internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We may also collect information about your visit, including the full uniform resource locators (URL) clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive about you from third parties

We may receive information about you if you use any of the other websites or  other services we provide. This includes third party social media sites such as Linkedin. This information may be used to contact you in the future with ongoing promotions and for data research.