01206 564092 sales@realsale.co.uk

FAQs

Every new account automatically gets a full and unlimited 14 day free trial during which no 3rd party adverts will appear. We encourage you to use this to get familiar with our ‘easy to use’ system. Beyond that, here’s some most commonly asked questions.

 

Is it really free?

Yes, it is. There’s no payment to make, unless you want the many benefits of our paid plan. It’s your choice. Plus, we’re so confident that our service will make a real difference to your business, that we’re quite happy for you to ‘road test’ it first – without obligation. Any office can create as many video tours as required for 14 days after their account activation, at no charge – and with no ads. After that, we’ll ask if you wish to continue using the service. At this point, you can subscribe to a monthly payment plan to continue without ads. Or stay as you are, with a volume restriction and er, ads! 

Are there any set up costs?

No, none whatsoever. There is no software to download either, no time consuming set up procedure and importantly, no alterations needed to your current website or software integration. Going forward, we also have a transparent and simple pricing structure if you want your videos ‘ad free’. To get started, just sign in, and start creating stunning video presentations with professional voiceovers. (We do provide some branding / linking options which are chargeable, but you’re under no obligation to take them up).

Do we need to staff training?

Training? Not really. Our online system is very simple to use. And of course everyone has a 14 day initial ‘try out’ to get up to speed. Generally, a video will take no more than a few minutes to order and it’s ready in seconds! It really is that easy! But if you do need help, we’re here if you need us. Just email or call.

Where will our tours appear?

Anywhere. On your site & portals. Social media. Or via your agency software. Simply copy and paste the url link provided wherever you want it. We provide 2 versions of our tours. Our free & Basic plans  provide you with ready hosted tours which will appear across all devices. If you require your tours to appear on the mobile apps of Rightmove, Zoopla and other portals’ mobile sites, we charge a fee /tour for this. (see our pricing page for more details)

Can we use our tours for lettings?

Yes you can. Our software creates lettings videos for you too. We do not charge a separate subscription for your lettings tours, unless you require a separate login and contact details for your lettings operation. A separate account may then be suitable and will be offered at a reduced rate p.m. Otherwise, any lettings videos created will be treated as sales video for billing purposes.

What if we need a completely bespoke tour?

Our system will cater for most agents’ needs within our basic standard subscription packages- from studio flats up to and including 5 bed detached homes. For larger property (6+ beds), commercial, investment, development land, the quirky or unusual (think houseboats, converted mills etc), we charge an additional fee. You can select this option from within the system.

And if we want to cancel?

At the end of your initial 14 days, if you don’t want to maintain the service, simply let us know and your account will be closed. If you have already signed up to a subscription, please contact us to cease your account.